It started when a rider photographed a TTC employee napping. The first is an editorial then "the rest of the story" in chronological order.
http://www.masstransitmag.com/interactive/2010/02/12/ttc-and-net-rage/
http://www.masstransitmag.com/online/article.jsp?siteSection=3&id=10698 (1)
http://www.masstransitmag.com/online/article.jsp?siteSection=3&id=10694 (2)
http://www.masstransitmag.com/web/online/Top-Transit-News/TTC-Workers-Complain-About-Bad-Passengers/3$10663 (3)
http://www.masstransitmag.com/web/online/Top-Transit-News/TTC-Chief-Blasts-Unacceptable-Staff-Behavior/3$10666 (4)
http://www.masstransitmag.com/web/online/Top-Transit-News/Wake-Up-to-Real-Issues--TTC-Sleeper-Tells-Public/3$10532 (5)